Privacy Policy
1. Introduction
This Privacy Policy describes how we collect, use, and process your personal data through this website and other digital platforms we use, and how we comply with applicable legal obligations. Your privacy is important to us, and we are committed to protecting and safeguarding your privacy rights. For any communication related to this Privacy Policy, please contact us through the means provided on our website.
2. Collection and Processing of Personal Data
Given the variety of physical and digital means through which you may contact us, we may collect personal data in different ways and for different purposes.
- Through electronic contact methods such as email, contact forms, comments, and messages on social media platforms or messaging and calling platforms, your data is stored solely so that we can respond to contact requests, process orders, and possibly monitor customer service quality.
- When browsing our website, and as is common practice on the internet, we may collect anonymous data such as your IP address, browser, visited pages, and preferences through cookies. Cookies are small files downloaded to your device that allow measurements, settings, and additional functionalities. Their use is optional, but some features may not function properly without them.
- Whenever we process an order, we record your data for proper billing and delivery.
- If we use analytics platforms, online advertising, email marketing, or other communication tools, we may collect specific personal data or aggregated and anonymized data related to interactions, including data on message reception, reading, link clicks, and interactions with features and buttons.
Depending on the platforms we use, we may rely on external partners in areas such as accounting, IT and software development, marketing, or transportation, who help us manage our business professionally. These partners also have their own privacy policies in compliance with data protection laws.
Some international platforms, such as Meta (Instagram, Facebook, WhatsApp) and Alphabet (Google, Gmail, YouTube, etc.), may also collect and process your data as part of their business models. These entities have their own independent privacy policies, which are not managed or controlled by us. You may contact them directly to learn more about how they handle your data.
Except for these necessary interactions required for the proper functioning of our activity, we do not transfer or sell any personally identifiable data to third parties.
3. Consent
Your consent is very important to us. In various interactions and communications, you may be asked to agree to this Privacy Policy. By doing so, you authorize the processing of your personal data for the specified purposes. You may withdraw your consent at any time.
4. Purpose of Data Processing
The personal data we collect varies depending on how it is obtained. In general, your data will be processed for one of the following purposes:
- Provision or delivery of orders, goods, or services;
- Communication and marketing initiatives;
- Billing for purchased products or services;
- Statistical and technical analysis to improve services;
- Handling inquiries, quotations, suggestions, complaints, and all customer/user support interactions.
Regarding cookies, they may serve the following purposes:
- Account-related cookies: Used to manage registration and general administration.
- Login-related cookies: Used to remember login status.
- Site preference cookies: Used to remember your preferences.
- Form-related cookies: Used to remember user details for future interactions.
- Newsletter-related cookies: Used to manage subscriptions and notifications.
- Survey-related cookies: Used to track participation and provide accurate results.
5. Data Retention and Security
Personal data is retained for as long as necessary to fulfill its purpose and comply with legal obligations. Once no longer needed, it will be deleted or anonymized.
While internet data transmission is not completely secure, we take all reasonable measures to protect your data through physical and digital safeguards.
6. Customer/User Rights
You may exercise your rights of Access, Rectification, Erasure, Restriction, Portability, Complaint, and Objection at any time. Requests will be processed within 30 days.
Please note that legal and tax obligations may limit certain changes.
7. Changes to the Privacy Policy
This Privacy Policy may be updated at any time without prior notice. Any changes will be published on the website.